The Regional Branch Manager is a key leadership role responsible for guiding multiple library branches within a designated geographic area. This position provides direct oversight of a home branch and leads branch managers within the region to ensure consistent, high-quality service. The Regional Branch Manager champions alignment with Mid-Columbia Libraries’ (MCL) mission, policies, and strategic initiatives, while actively bridging communication between branch operations and system-wide administration.
Operations & Policy Management:
• Serve as the primary point of contact for policy and procedural questions from branch managers in the region.
• Address customer complaints escalated beyond branch-level management.
• Assist in creating, updating, and supporting routine library policies and procedures.
• Attend regional branch events and support community engagement initiatives.
• Evaluate intermittent weather closure recommendations and communicate regional closure decisions.
• Coordinate staff redirection and operational adjustments in cases of non-weather related facility closures.
Planning & Budget Management:
• Develop and submit annual budget requests for each branch within the region.
• Monitor financial allocations and assist in budget-related decision-making.
Scheduling & Staffing Support:
• Act as a backup for scheduling and staffing needs within the region.
• Review and approve timesheets for additional direct report staff.
Supervision & Performance Management:
• Conduct performance appraisals for branch managers within the region.
• Provide coaching, guidance, and performance improvement plans for direct reports as needed.
• Support disciplinary actions, including performance improvement plans and corrective action.
Meetings & Communication:
• Facilitate monthly 1:1 meetings with branch managers in the region (on-site or via Teams).
• Participate in monthly meetings with the Director of Public Services.
• Act as a primary point of contact for department communication, streamlining interactions between branches and administration.
Hiring & Staff Development:
• Lead interviewing and hiring processes for regional staff vacancies.
• Coordinate centralized onboarding and training for new hires.
• Provide local training and ongoing coaching to ensure professional development.
• Address staff concerns and provide ongoing support for operational questions and performance growth.
Must hold a current Branch Manager position within MCL, and:
- Associate degree required; MLIS preferred.
- At least three years of customer service experience, including public contact.
- One year of lead or supervisory experience, or equivalent combination of education and experience.